Licensing & payments · Licence status and offline use
What does "License on hold — contact your seller" mean?
Short answer: A licence from a seller is on hold on their side. Existing moves keep working and nothing is touched, but new moves pause until the seller restores it.
It means a licence you got through a seller, such as with an onboarding code, has been put on hold on the seller's side. You did nothing wrong, and Storage Studio doesn't lock you out: everything already moved keeps working and nothing is touched.
While it's on hold, starting new moves or offloads is paused. Contact the seller you got the code from to restore it.