Licensing & payments · Licence status and offline use
What does "Payment needed" mean?
Short answer: Your subscription stopped over an uncollected payment, so Storage Studio paused. Fix Payment, then Check again, and it unlocks straight away; your files are untouched.
Payment needed means your subscription stopped because a payment wasn't collected, so Storage Studio has paused its own work. Everything you've moved is safe and stays where it is, and you don't need a licence key to get going again.
Choose Fix Payment, pay what's owed, then Check again — Storage Studio unlocks as soon as the payment shows. If you see Your subscription has ended instead, choose Subscribe again (your settings are kept), or Pay and reactivate when the old subscription still has an unpaid invoice.
This comes after a payment has failed and not been sorted — while a payment is still being retried you only see Payment didn't go through.