Licensing & payments · Refunds, charges and disputes
What happens to my licence if I get a refund?
Short answer: A full refund of a lifetime purchase ends that licence; a partial refund leaves it as it was. Refunding a subscription payment doesn't cancel it — cancelling does.
It depends on what was refunded. A full refund of a lifetime purchase ends that licence. A partial refund — a goodwill credit, say — leaves your licence exactly as it was. Refunding a payment on a monthly or yearly plan doesn't end the subscription on its own; cancelling does.
If a licence ends, Storage Studio pauses its own work, but your files and everything you've moved stay exactly where they are. To stop future payments, cancel under Billing & invoices in Settings → License. Refund eligibility is covered in the Terms of Service.