Refunds and your licence
A full refund of a lifetime purchase ends that licence; a partial refund, such as a goodwill credit, leaves your licence exactly as it was. Refunding a subscription payment doesn't end the subscription — cancelling does. Your files are never touched either way.
What a refund does to your licence depends on what was refunded. A full refund of a lifetime purchase ends that licence. A partial refund — a goodwill credit, say — leaves your licence exactly as it was. Refunding a payment on a monthly or yearly plan doesn't end the subscription on its own: cancelling is what ends a subscription. In every case, your files and everything you've moved stay exactly where they are.
At a glance
| What happened | Your licence |
|---|---|
| A lifetime purchase was refunded in full | Ends. Storage Studio shows that the licence is no longer valid. |
| Part of a payment was refunded | Unchanged — it keeps working as before. |
| A subscription payment was refunded | Unchanged. The subscription carries on until it's cancelled. |
| A subscription was cancelled | Works until the end of the period already paid for, then ends. |
Asking for a refund
Payments are generally final once your licence is activated, which is why the free trial includes every feature. Your consumer rights where you live still apply. For the cases we can look at, and how to ask, see the refund section of our Terms of Service, linked at the foot of every page on our website — or email support@storagestudio.us with your receipt.
When a licence ends after a refund
Storage Studio pauses its own work, the same as when any licence ends: new moves, transfers and scheduled rules wait, while everything you've already moved stays put and keeps working. You can buy again or activate another licence at any time — see When a trial or licence ends.
Stopping a subscription
To stop future payments, cancel on your billing page — see Billing & invoices. Removing the licence from your Mac doesn't cancel anything.
See also: How recurring payments work, Buying a licence.