Licensing & payments · Extending your trial and free offers
Who is eligible for a free offer, and why can't I see the button?
Short answer: It shows only during a campaign, on an active trial, on a Mac that has never activated a licence. Offers are one per email and one per Mac, ever.
The Claim a free offer button appears only when a campaign is running, you're on an active free trial, and this Mac has never activated a Storage Studio licence. If any of those isn't true, the button simply doesn't show.
Removing a licence doesn't restore eligibility — once a Mac has activated a licence, it stays ineligible. Offers are limited to one per email and one per Mac, ever, across all campaigns.