Licensing & payments · Your licence key
Why does the licence-key message say "if that address has a licence"?
Short answer: The wording never reveals whether an email belongs to a customer, protecting everyone's privacy. If you used your purchase address, the key is on its way — check spam.
On purpose. The reply is always worded the same way so the form can't be used to find out whether a particular email belongs to a customer — that protects your privacy as well as everyone else's.
If the address you entered is the one you bought with, the key is on its way. If nothing arrives after a few minutes, check spam, try the other addresses you might have used, or email support@storagestudio.us and a person will help.