Licensing & payments · Activating your licence
Why isn't my email accepted when I redeem a code?
Short answer: Temporary or throwaway addresses aren't accepted — your licence goes there and you sign in with it later. We then email a code to confirm it's yours.
Your licence is sent to that address and it's how you sign in to your account later, so we need one you'll keep. Temporary or throwaway addresses aren't accepted, and the address must be complete (name@example.com).
After you continue, we email a 12-character code to confirm the address is yours — your code is only used once you've confirmed, so a typo can't send your licence to someone else.