Privacy & safety · Your data, uninstalling and your rights
How long does Storage Studio keep my personal details?
Short answer: It depends on the record: purchase records as long as tax law requires, trial records 24 months after the trial, support requests 3 years after closing, website chats 30 days. The Privacy Policy lists every one.
Each kind of record has its own limit, and the Privacy Policy lists them all. The main ones:
- Licence and purchase records: while your licence exists, then as long as tax and accounting law requires. After that, what identifies you is removed.
- Trial records: 24 months after the trial ends.
- Support requests and their messages: 3 years after the request is closed.
- Website chat: 30 days, cleaned of personal details first. A confirmed customer's saved chat history: 90 days.
- One-time codes and sign-in links: valid for minutes and never stored in readable form.
- Delta storage: while your plan is active; after it ends, as described in what happens when a Delta plan ends.
Your files on your Mac and external drive are never sent to us. To ask for a copy or a deletion, see how to ask for your data to be deleted.