Settings & keep-time · Support IDs and diagnostic logs

What am I agreeing to before I push debug logs to support?

Short answer: That the bundle holds logs and system details but not file contents and is kept up to 6 months; that you may send logs from this Mac; and that you'll keep the Log ID private. Then click Agree & push.

Three short confirmations appear before anything is sent:

  1. Terms of Service — you understand the bundle holds the app's logs, chart history and system details but not the contents of your files, and that it's kept up to 6 months only to diagnose your issue.
  2. Disclaimer — you're the operator of this Mac or have permission, and accept that analysis may reference your Application ID, app and macOS versions, and the folder paths in the logs.
  3. Confidentiality — you won't share the Log ID or download link, and support only opens the bundle for this issue and deletes it on request.

Click Agree & push to send.

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