Troubleshooting & messages · Licence, trial and sign-in messages
Why does it say I need an internet connection to start my trial?
Short answer: Starting the trial registers it and emails a code, so it needs a connection. Check your network (and VPN or firewall) and try again in a moment; afterwards it works offline.
Starting the trial registers it and emails you a verification code, which needs a connection. If you're online and still see a "couldn't reach the trial service" message, the service may be briefly unavailable.
### What to do - Check your internet connection (and any VPN or firewall that blocks apps). - Wait a moment and try again. - After the trial starts, Storage Studio works offline as normal.