Tuhi, your storage assistant · What Tuhi knows
Why does a Tuhi answer say "From" and my partner's name?
Short answer: It came from the partner you got Storage Studio through. Their answers are reviewed by us, labelled From and their name, used only when Tuhi's own don't cover it, and matched on your Mac — questions never go to them.
Because that answer came from your partner — the shop, IT company or reseller you got Storage Studio through. A partner can give Tuhi their own questions and answers, and we review every version before it reaches any Mac. When you ask something only your partner can answer, the reply is labelled From and their name, and may offer one button: open their website in the partner window, or send them a message.
- Tuhi's own answers always come first for anything about Storage Studio itself.
- If your partner's notes don't cover a question, Tuhi doesn't guess on their behalf.
- The matching happens on your Mac. Your questions are never sent to your partner, or to us.
- Only Macs that came through that partner see their answers, and if the partner switches them off they disappear within about an hour.