Where Tuhi's answers come from

Every answer from Tuhi has a small badge beside its time stamp that tells you where it came from. The Apple Intelligence mark means Apple's on-device model wrote the answer from your Mac's real facts. A small box means it's one of Storage Studio's built-in answers. Hold the pointer over the badge to see a one-line explanation.

The two badges

The reason on a built-in answer is usually that Apple Intelligence is off or not available on this Mac, or that its reply wasn't good enough to show. Some questions always get a built-in answer, because a built-in one is more reliable for them — see below.

How Tuhi picks an answer

%% caption: The order in which Tuhi tries to answer a question
flowchart TD
  A[Your question] --> B{Download, support or ticket request?}
  B -->|Yes| C[Handled directly, box badge]
  B -->|No| D{About a file's location, the Recycle Vault, what a feature is, or this Mac's details?}
  D -->|Yes| E[Answered from real records, box badge]
  D -->|No| F{Apple Intelligence on and its reply passes the checks?}
  F -->|Yes| G[Apple Intelligence mark]
  F -->|No| H[Curated answer, help library or the right screen, box badge]

Answered directly from real records

Some questions have exact answers, so Tuhi doesn't let a language model paraphrase them:

• Where a file or folder is — the exact location, looked up on your Mac.
• What's in the Recycle Vault — real names, sizes and dates.
• What a Storage Studio feature is — from the app's own description of it.
• This Mac's details — its name, model, chip, macOS version, memory and the date.
• Downloads and support — starting a download, opening a ticket form, or checking your tickets.

Written by Apple Intelligence

For everything else, when Apple Intelligence is on, Tuhi gives Apple's on-device model the live facts about your Mac and the most relevant help, and asks it for a short, plain answer. Storage Studio then adds the exact steps and a button for the right screen itself, so the model never has to name a menu or a tab. When a help page matches the question closely, a Learn more link to it is added at the end.

Built-in answers

When Apple Intelligence isn't writing — or its reply didn't pass the checks — Tuhi uses, in order: a list made from your own records (for questions like "what did I move?"), a curated answer with your live numbers, the closest match in its built-in questions and answers, the closest page in the help library with a More link, or a short answer that takes you to the right screen. If none of them fits, Tuhi says what it can help with rather than guessing.

It won't invent your Mac's numbers

Before an Apple Intelligence answer is shown, Storage Studio checks it:

• Every sentence is checked. Each sentence about your Mac is compared with what Storage Studio really knows, and anything it can't back up is left out. When nothing is left, Tuhi says she doesn't know rather than guess.
• No made-up figures about your Mac. If the answer states a size or percentage about your Mac, disk or drive that isn't in the live facts Tuhi gave the model, it's thrown away. General facts, such as how much free space a cloud service offers, are allowed.
• No repeated instructions. An answer that just repeats the facts it was given is thrown away.
• Advice stays fair. An answer that tells you to keep your files in another company's cloud service as the solution is thrown away.
• No internal detail. File paths, error codes and technical tool names are replaced with plain words.

Tuhi tries a second time if the first answer fails. If that fails too, you get a built-in answer with the box badge, and its tooltip says why.

See also: Meet Tuhi · Asking Tuhi a question · Tuhi on a Mac without Apple Intelligence · Tuhi runs on your Mac