Tuhi, your storage assistant · When Tuhi doesn't help
Why won't my support ticket send?
Short answer: Send to Support stays disabled until the form has a message (and an email if asked). If a red message appears after sending, your Mac probably couldn't reach us; check your connection and try again — your text is kept.
The Send to Support button stays disabled until the form has what it needs — fill in the message (and an email, if the form asks for one). If you click Send and a red "Couldn't send" message appears under the form, the ticket wasn't delivered; it usually means your Mac couldn't reach us.
Check your internet connection and click Send to Support again — your text stays in the form. Sending needs the internet even though Tuhi itself works offline.