Duplicate files · Duplicate messages and problems
Why couldn't Storage Studio check my cloud account for duplicates?
Short answer: The message gives the reason: the provider is rate-limiting or its request quota is used up (try later), the connection dropped (check your internet and rescan), the account needs reconnecting, or the file list couldn't be read. A failed check never changes your files.
When a cloud check can't finish, the account shows "Couldn't check … for duplicates" followed by the reason:
- "The provider is rate-limiting us. Try again later." — the service is asking apps to slow down; wait a while and scan again.
- "The provider's request quota is exhausted. Try again later." — the account has hit the service's request limit for now; try later.
- "The connection dropped while listing files." — check your internet connection, then scan again.
- "This account needs to be reconnected." — sign in again in Remotes & Accounts.
- "We couldn't read this account's file list." — try Scan now again; if it keeps happening, reconnect the account.
A failed check never changes anything in your account.