Duplicate files · Duplicate messages and problems
Why does the duplicate scan say "This account needs to be reconnected"?
Short answer: The cloud service stopped accepting Storage Studio's sign-in for that account — the access expired, the password changed or access was removed. Your files are fine. Sign in to the account again in Remotes & Accounts, then click Scan now.
It means the cloud service no longer accepts the sign-in Storage Studio has for that account — usually because the access expired, the password changed, or access was removed from the service's security settings. Your files are fine; Storage Studio just can't read the file list.
To fix it, open Remotes & Accounts, sign in to that account again, then go back to the Duplicates window and click Scan now. See cloud accounts for help with signing in.