Licensing & payments · Refunds, charges and disputes
I was charged twice — what should I do?
Short answer: Email support@storagestudio.us with both receipts quickly; duplicates reported within seven days of the charge can be reviewed. Contact us before disputing with your bank.
Email support@storagestudio.us with both receipts as soon as you can. Duplicate or unintended purchases reported within seven days of the charge appearing on your statement can be reviewed.
Please contact us before disputing the charge with your bank — it's usually the fastest way to sort it out.