Licensing & payments · Refunds, charges and disputes
Should I dispute a Storage Studio charge with my bank?
Short answer: Contact support@storagestudio.us first; a chargeback without contacting us can suspend the licence during investigation. Your legal right to dispute a genuine problem is unaffected.
Please contact us first at support@storagestudio.us — most billing problems are resolved faster that way. A chargeback opened without contacting us can lead to the licence being suspended while it's investigated.
This never limits your legal right to dispute a charge where you have a genuine reason. See Terms of Service §5.8.