Privacy & safety · Your data, uninstalling and your rights
If I bought Storage Studio through a partner or reseller, what do they see?
Short answer: Never your files or usage. A partner sees only your email and events on the plan they look after — purchase, renewal, a failed payment, refund or cancellation — never your card or anything from your Mac.
Your files and how you use the app are never shared — they don't reach Storage Studio's servers in the first place.
What a partner does see is limited to the account they look after: your email address, and when something happens to your plan — a purchase, a renewal, a payment that didn't go through, a refund or a cancellation — with the product and plan in words. They never see your card, your invoices' details or anything from your Mac. A partner who bills you directly also sees the plan and renewal dates they're billing for. Partners have their own privacy notice covering a purchase or referral through them.
For anything specific to your purchase, ask the partner, or email support@storagestudio.us with “Privacy request” in the subject.