Privacy & safety · What leaves your Mac
What's in the diagnostics summary when I contact support?
Short answer: It's a short, redacted snapshot of how the app is running, which you can preview before sending. It never includes file names or file contents, it's optional, and nothing is sent until you tap Send.
A short, redacted snapshot of how the app is running — and you can preview exactly what it contains before you send. It never includes your file names or the contents of your files.
In the Contact Support form, simple toggles let you attach your Storage Studio version, your macOS version and the optional diagnostics. All three are your choice. Nothing is sent until you tap Send, and you can close the form without sending.
Support appears to you as “Support Team” with a reference code. See Getting help.