Privacy & safety · What leaves your Mac
Who sees my support messages, and what's shared with them?
Short answer: The support team sees only what's on the form: your message, your registered email, and any version or redacted diagnostics details you chose to include. File names and contents are never part of a ticket.
The Storage Studio support team reads your ticket. They see only what's on the form: your message, the email you registered with (so replies reach you), and whichever of the version and diagnostics details you chose to include.
Diagnostics are always redacted, and your files — their names and their contents — are never part of a ticket. Replies come to you by email too and thread back into My Support in the app.
Open More (•••) → Help & Support → My Support to see everything you've sent. More in Getting help.