Troubleshooting & messages · Licence, trial and sign-in messages

Why does Storage Studio say "We can't send to that domain"?

Short answer: The address is from a throwaway email service, and Storage Studio needs one that keeps working for your licence and support replies. Use an email you'll keep.

The address you entered belongs to a throwaway (disposable) email service. Storage Studio needs an address that will still work later, so it can send your licence, receipts and support replies.

Use an email address you'll keep — personal or work.

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