Tuhi, your storage assistant · Contacting support
Can I send a support ticket without the diagnostics summary?
Short answer: Yes. Under What we'll include, the app version, macOS version and diagnostics summary are each a separate switch; turn any off and the ticket goes without it. Diagnostics just help support answer faster.
Yes. Under What we'll include, every extra is its own switch — Storage Studio version, macOS version, and the diagnostics summary. Turn off any of them and the ticket goes without it.
The diagnostics summary is optional, but it usually helps the team answer faster, since it shows things like free space and whether your drive is connected without you having to explain. Your files and file names are never included either way.