Tuhi, your storage assistant · Contacting support
How do I close or reopen a support ticket?
Short answer: Open the ticket in My Support and click Close ticket when you're done, or Reopen if the problem comes back; the earlier conversation stays attached.
Open the ticket in My Support and click Close ticket when your question is answered. If the problem comes back later, open the same ticket and click Reopen — the earlier conversation stays with it, so you don't have to start again.
It's up to you when a ticket is done.