Tuhi, your storage assistant · Contacting support
Can I ask Tuhi whether support has replied to my ticket?
Short answer: Yes. Ask "where are my tickets?" in the Ask box and Tuhi tells you about tickets sent from this Mac and whether a reply is waiting. Read and reply in My Support under More (•••) → Help & Support.
Yes. Ask "where are my tickets?" or "what's the status of my ticket?" in the Ask box and Tuhi tells you about the tickets you've sent from this Mac, including whether a reply is waiting.
To read the whole conversation, reply, or close a ticket, open My Support from More (•••) → Help & Support. When support answers, you also get a notification, and the reply arrives by email.