Tuhi, your storage assistant · Contacting support
How do I reply to a support message?
Short answer: Open the ticket in My Support (More (•••) → Help & Support) and reply there, or reply to the support email. Both end up in the same conversation in the app.
Open the ticket in My Support (More (•••) → Help & Support) and type your reply there — the whole back-and-forth stays together in one place.
You can also simply reply to the support email you received. Email replies thread back into the same conversation in the app, so nothing gets lost between the two.