Tuhi, your storage assistant · Contacting support
Why does Tuhi offer an "Open a support ticket" button?
Short answer: Tuhi offers it when it can't solve a problem itself or a background task keeps failing. It opens a pre-filled ticket form you can edit; Tuhi never sends a ticket by itself.
Tuhi offers Open a support ticket when you describe a problem it can't solve on its own, or when a background task keeps running into trouble. Tapping it opens the ticket form with a helpful starting note already filled in, so you don't have to explain from scratch.
Tuhi never sends a ticket by itself. You read and edit everything on the form, choose what to include, and only you decide whether to send it.