Tuhi, your storage assistant · When Tuhi doesn't help
What should I do if Tuhi's answer didn't fix my problem?
Short answer: Rephrase the question with the screen or symptom you're seeing. If that doesn't help, say "contact support" and Tuhi opens a pre-filled ticket you review before sending.
Try asking again in different words — Tuhi matches meaning, so naming the screen or the symptom ("my drive says not set up", "the move to my drive failed") often gets a sharper answer.
If it still doesn't help, hand it to a person: say "contact support" and Tuhi opens a pre-filled ticket you review before sending. You can also check Troubleshooting for common fixes.