Tuhi, your storage assistant · Privacy and history
Why does Tuhi on the website ask for my name and email?
Short answer: So we know who to reply to and can keep the chat for real people. You confirm your email with a one-time code; for customers it also lets Tuhi answer about your own plan. Updates are a separate opt-in.
After a couple of answers, Tuhi on the website may ask who she's talking to: a first name and an email address, which you confirm with a one-time code we email you. It lets our team reply to you by email if Tuhi can't help, and keeps the chat for real people.
If you're a customer, that same code confirms your account, so Tuhi can answer questions about your own plan — and only yours. Account details shown in the chat are hidden again when that confirmation times out.
Product updates are a separate tick box and are off unless you choose them. To see what we keep and why, read the Privacy Policy.