Tuhi on our website

Ask Tuhi is on every page of our website, storagestudio.us. Ask her anything about Storage Studio — what it does, whether it suits your Mac, how a feature works, what it costs — and she answers in a few sentences with a link to the full answer. She's a separate assistant from Tuhi in the Mac app, which runs on your Mac and knows your Mac's storage; the website Tuhi knows Storage Studio, not your Mac.

%% caption: How Tuhi on the website answers a question
flowchart TD
  A[You ask a question] --> B{Is it a follow-up?}
  B -->|Yes| C[Read together with your earlier question]
  B -->|No| D[Search our FAQ library, wiki and manual]
  C --> D
  D --> E{Found a clear answer?}
  E -->|Yes| F[Short answer with a link to the full page]
  E -->|Not sure| G[Suggests the closest questions instead of guessing]

What she's good at

• Prices and the free trial. These come straight from the pricing section of our website, so they're always the current figures.
• Typos and short questions. A misspelled word is matched to the closest real one, and a single word such as "price?" works.
• Follow-up questions. "And after that?" or "what about on Intel?" are understood in the context of your conversation.
• Knowing where you are. She knows which page you're reading, so "what is this page about?" works.
• Saying when she isn't sure. Rather than guess, she offers the closest questions as links.

Answers are written by an AI assistant, so check anything important against the page she links. She answers about Storage Studio only.

Your conversation

Your conversation follows you as you move from page to page. Clear conversation forgets it and starts afresh.

After a couple of answers, Tuhi may ask who she's talking to: a first name and an email address, which you confirm with a one-time code we email you. That lets our team reply by email if Tuhi can't help. Getting product updates is a separate tick box, off unless you choose it.

When you're signed in to your account

If you're signed in to your account on our website, Tuhi already knows who you are — no name, email or code to give her. She can answer questions about your own account:

• your plan, when it renews, and your next payment and its amount;
• anything due, your invoices, and discounts on your next payments;
• the Macs Storage Studio runs on, and whether an update is waiting;
• your Delta storage — how much you use, what share of your plan that is, and recent downloads and uploads;
• your support requests, and whether we've replied;
• how complete your profile is.

Ask in your own words — "is my app up to date?", "did support reply?", "what's my next payment?". Answers about your account come straight from your records, not from the AI, and anything that needs doing — a payment due, for example — is always said first.

She tells you what needs attention. When you open a page while signed in and something needs doing — a payment due, storage over or nearly at your plan, a reply waiting from support, an app update, a trial about to end — Tuhi opens by herself and says so, with a link straight to it. If nothing needs doing, she stays out of the way. Each thing is mentioned once a day, not on every page.

While you're signed in, her answers stay in the conversation when you reload or move between pages. When you sign out, the conversation is cleared from your browser and Tuhi starts fresh — as she would for anyone new. Your earlier conversations come back as "Earlier with you" the next time you sign in.

Asking about your own plan without signing in

If you're a customer, the same one-time code that confirms your email also confirms your account, and Tuhi can then answer questions about your own plan. Those account details are hidden again when the confirmation times out; confirm again to see them.

For your Mac's storage — what's using your space, what you've moved, how your backups are doing — ask Tuhi in the app instead: see Asking Tuhi.

See also: Meet Tuhi, Where Tuhi's answers come from, Getting help.