Tuhi, your storage assistant · Contacting support
What happens after I send a support ticket?
Short answer: You get a confirmation with the ticket's reference. Support replies to your registered email and the reply also appears in My Support with a notification; you can answer either way.
You'll see a confirmation that your ticket is open, with its reference. The team replies to your registered email, and the reply also appears in My Support inside the app, with a notification so you know there's a new message.
You can reply either by email or in My Support — both stay in one conversation. Use View My Support on the confirmation to jump straight there.