Tuhi, your storage assistant · Contacting support
Who am I talking to when I contact support?
Short answer: The Storage Studio support team. Replies appear as Support Team with a short reference code rather than a personal name, and each ticket has its own reference shown in My Support.
You're talking to the Storage Studio support team. Everyone on the team appears simply as Support Team with a short reference code — you won't see a personal name or email address on the other side.
Each ticket also has its own reference, shown when you send it ("Ticket … is open") and in My Support, which is handy if you mention it in a later message.