If you came to us through a partner

Some customers come to Storage Studio through one of our partners — a shop, a reseller, or a company that recommended us. Nothing about the app is different: your licence, your files and everything you've moved work exactly the same. What can differ is whose name appears in your emails, and who sends you the bill.

Your partner in our emails

When your partner has chosen to show their details, our account and billing emails — receipts, renewals, trial and licence emails — end with a short line: Your partner, their name and their support contact. You can contact either of us: your partner knows your purchase and setup, and our own support is always there too. Sign-in codes and other security emails never carry that line.

Who you pay

There are two ways a subscription that came through a partner can be billed:

• You pay us directly. This is the usual way. Our secure checkout charges your card and your billing page has your invoices.
• Your partner bills you. You pay the partner, on their terms, and we don't charge your card at all. Your licence renews as normal.

Either can change. When it does, we email you at least 7 days before, and the change always starts at the beginning of your next billing period — never part-way through one you've paid for.

%% caption: When the way you pay changes
flowchart TD
  A[Email from us at least 7 days ahead] --> B{Which way?}
  B -->|Your partner will bill you| C[We stop charging your card]
  C --> D[Your paid period runs to its end]
  D --> E[Your partner bills you from the date in the email]
  B -->|You will pay us directly| F[Open the link in the email]
  F --> G[Add a card on our secure checkout]
  G --> H[Nothing is charged before the date in the email]
  E --> I[The app carries on unchanged]
  H --> I

When your partner takes over billing

The email is titled along the lines of Your Storage Studio billing is moving to your partner's name. From the date it names, we won't charge your card again; the period you've already paid us for runs to its end. There's nothing to do and nothing to install. Questions about your price or invoices from that date go to your partner.

When you move to paying us directly

The email is titled Action needed: set up your Storage Studio payment by a date, and names the price you'll pay from then. Its Set up my payment button opens a page where you add a card on our secure checkout:

1. Open the link. The page, Set up your Storage Studio payment, shows the date you start paying us.
2. Choose Continue to secure payment and add your card. Nothing is charged straight away — the first payment is taken on the date in the email, and you can cancel any time.
3. When you see You're all set, you're done.

If the page says the link has expired or was already used, reply to the email and we'll send a new one. Please add the card before the date so your subscription carries on without a gap.

What your partner sees

A partner sees your email address and the events on the plan they look after — a purchase, a renewal, a payment that didn't go through, a refund or a cancellation. They never see your card, your files or anything from your Mac. See What leaves your Mac, and when.

See also: How recurring payments work, Billing & invoices, Getting help.