Licensing & payments

Sign in at storagestudio.us with your email — no password — to see your licences, the Macs Storage Studio runs on, your storage, trials, billing and support requests in one place. The same sign-in opens Delta Drive in your browser.

Every Storage Studio feature is unlocked during the free trial, with no card required. You register with your name, email and country, confirm your email with a one-time code, and the app shows how many days are left.

When your free trial ends, Storage Studio may offer to add more free days if you confirm your email with a one-time code. It's limited — often to one extension — per Mac and email, needs no card, and the screen shows exactly how many days it adds.

Got a Storage Studio code from a shop, a partner or a printed card? Enter it at storagestudio.us/redeem with your name and email, confirm your email with the 6-digit code we send, and your licence arrives by email — with the steps to install and activate.

Buy from the pricing page on our website or from the plan screen in Storage Studio, and pay at our secure checkout. A code you enter first shows its discount on the prices and is carried to checkout. Right after paying you get an email with a one-tap activation button and your licence key.

Activate Storage Studio with one tap from the Activate Storage Studio button in your purchase email, or by entering your email and licence key in the app. Lost the key? The app can email it again, but only to the address you bought with.

If a renewal payment fails, Storage Studio keeps working and shows Payment didn't go through — a red bell notice that stays until it's fixed, a red headline on Home and a Fix Payment button. Fix Payment opens a secure page where you can pay what's owed, with a different card if you like, and everything clears by itself once the payment lands.

A calm blue Payment processing note means a payment is on its way but hasn't cleared yet — bank payments can take a few days. There is nothing to do and nothing to fix, Storage Studio keeps working normally, and the note disappears by itself once the payment clears.

"Payment needed" means your subscription stopped because a payment wasn't collected, so Storage Studio is paused. Everything you've moved is safe. Fix the payment and it unlocks straight away — no licence key needed.

If a payment hasn't gone through, the Billing screen in your account shows what's due, a Pay now button, and a dated timeline of what happens next if it stays unpaid. Paying at any step stops everything after it.

Monthly and yearly plans renew automatically on the card you paid with. You get a reminder before a renewal and an email after it, and Billing & invoices opens your secure billing page for invoices, your card and cancelling. A lifetime licence never renews.

The Billing & invoices button opens your own secure billing page in one click — no website account and no password. There you can view and download every invoice and receipt, update your card, and change or cancel your subscription. It's in Settings → License, on the popover's licence card, and on the Delta Trust card.

A coupon gives you a discount at checkout; Storage Studio checks it before you pay and only carries a confirmed code to checkout. An onboarding code comes from a seller, is registered on our website, and activates Storage Studio with no payment.

A full refund of a lifetime purchase ends that licence; a partial refund, such as a goodwill credit, leaves your licence exactly as it was. Refunding a subscription payment doesn't end the subscription — cancelling does. Your files are never touched either way.

Some customers come to Storage Studio through a partner — a shop, a reseller or a company that recommended us. Your emails may name that partner and their support contact, and either of you may bill you. A change of who bills you always starts at your next billing period, with at least 7 days' notice.

Storage Studio 4.18 and later need a Mac with Apple silicon. Intel Macs stay on version 4.17.1, which keeps working, and are never offered an update they can't open. Your licence works the same on either.

When your trial or licence ends, Storage Studio pauses its own work but never touches your files. Folders and apps you moved stay where they are and stay reachable through the shortcuts left behind. Activate, buy or fix a payment and everything resumes.

Settings → License shows your trial or licence status, your plan and billing details, and every way to activate, buy, extend or fix a payment. It also has the Updates and Support cards. A smaller licence card at the bottom of the popover shows the same status at a glance.

A licence key locks to the first Mac it's activated on. To use it on a new Mac, ask support to release the lock (reply to your activation email), then activate on the new Mac with the same email and key. Your subscription carries on unchanged.