Testing, editing and removing an account

Every connected account has the same few controls. Open Remotes & Accounts (Connect Accounts… in the More menu) and click an account in the list on the left. Its details appear on the right with Test connection, Remove, and — depending on the type — Edit or Sign in again.

Testing an account

Click Test connection. Storage Studio tries to reach the account and shows the result underneath: green for success, red with the reason if it failed.

• If it failed, Copy error copies the whole message, ready to paste into a support request.
• For some types, Storage Studio explains common failures in plain words — for example a server that isn't running, a mistyped S3 region, or an iCloud account that needs Apple's code again. See SFTP and FTP servers, S3-compatible storage and iCloud Drive for another Apple ID.
• If the account's access has expired, see when an account needs signing in again.

The refresh button at the top of the window re-reads your list of accounts.

Editing an account

The edit sheet says the account's credentials and config are editable; the nickname is fixed. Leave a password field blank to keep the one you saved. When you save, Storage Studio picks up the change everywhere, including in Finder.

To give an account a different nickname, remove it and add it again under the new name.

Removing an account

1. Select the account and click Remove.
2. Read the confirmation, then click Remove — or Cancel.

If no transfers use the account, the confirmation asks Remove "nickname"? and explains that it deletes the connection for this account, that your data in the cloud is not affected, and that you can re-add the account later.

If transfers do use it, the title says how many — for example "nickname" is used by 2 transfers — and lists them. The button becomes Remove account + 2 links: the transfers are removed along with the account, so nothing is left pointing at an account that's gone.

%% caption: What happens when you click Remove
flowchart TD
  A[Click Remove] --> B{Do any transfers use this account?}
  B -->|No| C[Remove the account]
  B -->|Yes| D[The transfers are listed]
  D --> E{Remove account and its transfers?}
  E -->|Yes| F[Account and its transfers removed]
  E -->|Cancel| G[Nothing changes]
  C --> H[Your files in the cloud are untouched]
  F --> H

Removing deletes the account's connection on this Mac only. It doesn't delete anything in the cloud account, and it doesn't change the account's own security settings — see how your account sign-ins are stored.

See also: Cloud accounts · Data Transfers · A transfer failed · My cloud accounts list is empty after signing in