Payment processing

A Payment processing note means a payment is on its way but hasn't finished clearing yet. Some ways of paying, such as a payment straight from a bank account, take a few days to go through. There is nothing you need to do: Storage Studio keeps working normally, and the note goes away by itself once the payment has cleared.

What you'll see

Payment processing — Your payment is being processed. It can take a few days to clear — there's nothing you need to do.

• A blue note with an hourglass at the top of the menu-bar popover and the main window, with a Check again button.
• The same words on the licence card at the bottom of the popover.
• An ordinary, informational item in the notifications bell. It isn't red and doesn't count as something needing your attention.

There's deliberately no Fix Payment button while a payment is processing, and the Home screen's headline stays as it is. The money is already on its way, and paying again would only pay twice.

Why it happens

The payment was started and accepted, but the bank hasn't finished moving the money. That is normal for bank payments, and it can also happen briefly with a card. Your licence stays fully active the whole time.

%% caption: What happens while a payment is processing
flowchart TD
  A[Payment started] --> B[Blue note: Payment processing]
  B --> C{Did the payment clear?}
  C -->|Yes| D[The note disappears by itself]
  C -->|No, the bank turned it down| E[Notice changes to Payment didn't go through]
  E --> F[Fix Payment to pay another way]

What to do

Nothing. Storage Studio checks again by itself and the note clears once the payment lands. If you'd like it to look right away, choose Check again.

If the bank turns the payment down

Occasionally a bank payment fails after a few days instead of clearing. If that happens, the note turns into Payment didn't go through with a Fix Payment button, so you can pay another way — see When a payment didn't go through.

If you just bought Storage Studio

A purchase made with a payment that takes days to clear is activated once the payment has cleared. Your licence email arrives then, not before — see Buying a licence.

See also: How recurring payments work, Billing & invoices.