Payments due and what happens next
If a payment hasn't gone through, the Billing screen in your account shows what's due, a Pay now button, and a dated timeline of what happens next if it stays unpaid. Paying at any step stops everything after it.
If a payment hasn't gone through — an expired card, a bank decline, not enough funds — nothing changes on the day. You'll get an email, the Storage Studio app shows a notice, and the Billing screen of your account shows exactly what's due and what to do.
Paying what's due
- Sign in to your account at storagestudio.us and open Billing.
- Choose Pay now next to the payment that's due, or Update card to change the card on file first.
- That's it — the app picks the payment up within minutes, or straight away if you choose I've paid — check again in the app.
Tuhi, the assistant on our website, also tells you about anything due as soon as you sign in, with a link straight to Billing.
The payment timeline
Flowchart outline: What happens while a payment stays unpaid — paying at any step stops the rest
- Payment due
- leads to Delta storage read-only
- leads to Storage Studio keeps working
- Delta storage read-only
- leads to Delta storage locked
- Delta storage locked
- leads to Scheduled for deletion
- Scheduled for deletion
- leads to Delta storage deleted
- Storage Studio keeps working
- leads to Storage Studio pauses new work
- Storage Studio pauses new work
- leads to Licence reset — files untouched
When a payment stays unpaid, Billing shows a dated timeline of what happens next, with the next step highlighted and a count of the days left. The steps depend on what the payment is for.
Delta storage (Delta Trust and Delta Drive) keeps your files on our servers every day, so its steps come sooner:
| Step | What it means |
|---|---|
| Payment due | Everything still works. |
| Read-only | You can still download and restore everything. New uploads and backups pause. |
| Locked | Only the billing page works until the payment is made — about two weeks after the payment was due. |
| Scheduled for deletion | Your Delta storage is marked for deletion. Paying still stops it. |
| Deleted | Your stored files are permanently removed. This can't be undone. |
Storage Studio itself is patient — it costs nothing to keep running on your Mac:
| Step | What it means |
|---|---|
| Payment due | Everything keeps working. |
| Paused | Features that start new work pause. Everything you've already moved stays where it is and keeps working, and you can move things back. |
| Licence reset | The licence ends. Your files are never touched. |
While you have Delta storage that hasn't been deleted, Storage Studio stays fully working — it's the app you'd use to download and restore your files, so we never pause it first.
Paying at any step stops everything after it. The exact date of each step is on your Billing screen; it depends on your plan and when the payment was due.
Not sure why a payment failed?
Your bank's message is in the payment email. The most common causes are an expired card and a bank that wants you to approve the payment. If it still won't go through, open Support in your account and we'll help.
See also: Fix Payment, Payment needed, How recurring payments work, Your account.