Share Your Experience
Share Your Experience is an optional feedback form for bugs, suggestions, questions and praise. You verify your email with a one-time code, choose a type and the feature it's about, write your message, and it goes to the Storage Studio team with a reference ID.
Share Your Experience is an optional form for telling the Storage Studio team what's working, what isn't, or what you'd love to see next. Every submission is read. Use it for feedback and ideas; for a problem you need help with, Contact Support is the better route because it tracks a reply.
Opening it
In the Advanced popover, click More → Share Your Experience…. It's available even when your licence isn't active.
Filling it in
Flowchart outline: Sending feedback with Share Your Experience
- Enter your name and email
- leads to Send verification code
- Send verification code
- leads to Paste the 16-character code from your inbox
- Paste the 16-character code from your inbox
- leads to Verify
- Verify
- leads to Choose the type and feature, write your message
- Choose the type and feature, write your message
- leads to Send feedback
- Send feedback
- leads to You get a reference ID
- Your details. Enter Your name and Email. Mobile (optional) is optional.
- Verify your email. Click Send verification code. We email a 16-character code; paste it in and click Verify. The email field then locks and shows Verified. Didn't get it? Click Resend code.
- What's this about? Choose a Type — Bug, Suggestion, Question, Praise or Other — and the Feature it's about: Data Parking, Free Up Space, Apps, Cloud, Data Transfers, Licensing or Other. For a bug you also choose a Severity (Low to Critical) and How often? it happens (Once, Occasional, Frequent or Every time).
- Your message. Write as much as you like. The editor supports formatting and links.
- Click Send feedback.
You'll see Thank you — we received your message. with a reference ID you can Copy. To add something later, reply to your verification email; the team sees it on the same record.
What's sent
Only what you type, plus your Storage Studio version and basic details about your Mac — its model, macOS version and processor type — so we can reproduce a problem. No files, logs or diagnostics are attached. If support needs logs, see Sharing diagnostic logs with support.
Sending feedback is entirely optional and changes nothing about how Storage Studio works.
See also: The menu bar icon and popover, Privacy: what stays on your Mac.